What types of cosmetics do you offer?
We offer a wide range of cosmetics, including skincare, makeup, hair-care, and beauty tools. Browse our categories to find the perfect products for your needs.

Are your products cruelty-free?
Yes, all our products are 100% cruelty-free, and we are committed to ethical sourcing and production practices.

Are your products dermatologically tested?
Yes, all our products undergo rigorous testing to ensure they are safe and effective for all skin types.

Do you offer vegan products?
Yes, many of our products are vegan. Look for the “Vegan” label in the product description.

Are your products safe for sensitive skin?
Yes, many of our products are formulated for sensitive skin. Check the product details for specific recommendations or consult our customer care team.

Do your products contain parabens or sulfates?
We are committed to providing high-quality products free of harmful ingredients. Check the ingredient list on each product page for details.

Do your products expire?
Yes, please refer to the expiration date on the product label or packaging. We recommend using products within 6–12 months after opening for best results.

Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and access special offers.

How can I update or cancel my order?
Please contact us immediately at handomedo.store@gmail.com. Once the order is processed, we may not be able to make changes.

I received the wrong item. What should I do?
We’re so sorry! Please email us at handomedo.store@gmail.com within 48 hours with your order number and a photo of the item received.

My package is marked delivered but I didn’t receive it.
First, check with neighbours or your local courier office. If it’s still missing, reach out to us with your order details so we can investigate.

I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page, and follow the instructions to reset your password.

How long does shipping take?
Standard shipping typically takes 7-10 business days, depending on your location. Express shipping options are also available.

Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times and rates may vary depending on the destination.

How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use it to track your order on our website or the courier’s site.

What is your return policy?
We accept returns within 2-3 business days from the day of purchase, provided the products are unused and in their original packaging.

How do I initiate a return or exchange?
Contact our customer service team at handomedo.store@gmail.com with your order number and reason for return. We’ll guide you through the process.

When will I receive my refund?
Refunds are typically processed within 10-14 business days after we receive and inspect the returned items.

How can I contact customer service?
You can reach us anytime at handomedo.store@gmail.com . Our team will get back to you within 24–48 business hours.

What are your customer service hours?
We are available Monday–Friday from 9 AM to 6 PM IST. Inquiries received during weekends or holidays will be answered on the next business day.